The SeatGeek phone number for customer service is 1-888-506-4101. You can call SeatGeek for general information, upcoming events, and ticket-related questions. The SeatGeek support agent can help if you have issues with your account or app. You may also use this SeatGeek contact number for complaints or compliments. The SeatGeek customer service is available daily from 9 a.m. to 1 a.m. EST. You can also schedule a call from them through their Contact Support feature.
To access the SeatGeek customer service live chat, follow these steps:
- Visit the company’s Help Center page by clicking the Help and Support button in the Resources section.
- Find the Chat with Us option at the bottom of the page.
- Type your question to start the conversation with the virtual assistant, which will offer FAQ articles according to your inquiry.
- Request the chatbot to connect you with a live agent if you still need help.
You can also access the live chat via their app. You can enter it by tapping the Contact Support option in your order details. The feature is available only within seven days of your event.
The company does not provide SeatGeek 24 hour customer service via phone or live chat. However, you can use their chatbot to help you find the information and support articles 24/7. You can also browse their FAQ section for answers and guides to solve the issue.
The helplines and online chat are available daily from 9 a.m. to 1 a.m. EST. Alternatively, you can email the customer care team or fill out the request form on their website if your issue is not urgent. They will respond by providing answers to your questions or options to handle your problem as soon as they investigate your inquiry.
To contact the company representatives, use the following SeatGeek support email: hi@seatgeek.com. It is the address for general inquiries and support requests. If you have any concerns regarding your tickets, the customer care agents will find ways to resolve them.
The SeatGeek email address for privacy policy questions and data protection cases is privacy@seatgeek.com. The journalists can address the media relations department on media inquiries at press@seatgeek.com. If you want to become a part of their team, email your resume to jobs@seatgeek.com.
You can also email customer service through their Help Center Page. Fill out the form with the required information and details of your issue and click Submit.
To reach the company’s representative at the SeatGeek help center, dial their toll-free number at 1-888-506-4101. You can contact the SeatGeek help team by sending them an email at hi@seatgeek.com. If you have issues related to the Android app services, the customer service email address is partners@seatgeek.com. Contact the SeatGeek help center at partners@seatgeek.com for business-related and partnership queries. The SeatGeek help center team is available Monday to Friday between 10 AM and 8 PM EST.
To return tickets on SeatGeek, note that refunds, cancellations and exchanges are unavailable as all sales are considered final. However, if an event is canceled and not rescheduled, you may receive a refund or credit as per SeatGeek refund policy. In case of unused tickets, they can be relisted on SeatGeek. Some SeatGeek canceled tickets are also eligible for returns through SeatGeek Swaps. This is indicated by a "Return" button in the "My Tickets" section.
SeatGeek ships tickets and associated wristbands via UPS or FedEx within 48 hours of the event. You will receive a SeatGeek order number or tracking number once your tickets are ready to ship. Wristbands for events like Coachella are also delivered within this duration. If you have no updates on your shipment, it may be due to the seller awaiting receipt of tickers from the venue. It is advisable to check the tracking number as the event approaches.
To access the SeatGeek app, click on the "Log In" button at the top of the page. If you do not already have an account, you will see an option to "Sign Up" in the pop-up window. You can also visit seatgeek.com/#register to create a SeatGeek account.
SeatGeek headquarters is in 902 Broadway, 10th Floor, New York, NY 10010, United States. In addition to this headquarters address, there are other locations such as SeatGeek Sport Limited in Tyne and Wear, United Kingdom, and SeatGeek ApS in Copenhagen, Denmark.
You can unlock your locked SeatGeek account via the website. To do so:
- Head to the SeatGeek website and select the "Forgot Password" option.
- Provide your linked email address, and you will receive instructions to reset your password.
- Follow the steps in the mail to set a new password.
- If you are still facing difficulties, contact the SeatGeek customer support team.
