I purchased tickets to a New York Mets game on 9/29/2018. At the time I made the purchase, the ticket prices were rapidly rising because of a recent announcement of a player's retirement.
I caught 3 tickets that had previously been around $6 at $53 each - a steep but reasonable price given the once-in-a-lifetime significance of the game.
The day after my purchase, I received a call explaining that they would not be able to fulfill my order and that I would be refunded. They explained that if I wanted tickets, I could pay the current price of over $200 per ticket. They claimed that the tickets I ordered were not available. There were tickets just like mine still available on the marketplace, but they wouldn't offer to fulfill my order with different tickets given the rise in prices.
SeatGeek should fulfill the order and provide tickets to people when they make a sale.
I know for sure that if I bought tickets from them and the prices went down, they wouldn't offer me a refund just because I had buyer's remorse, so why do they get to cancel my order just because prices went up after I paid? It's dishonest and unethical, and I do not recommend anyone do business with SeatGeek.
Product or Service Mentioned:
Seatgeek Baseball Ticket.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.
I didn't like:
Did not fulfill my order, Insisted i pay four times the initial price.