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2.6
Updated by user Aug 02, 2022

Look at the photo and receipts.

Updated by user Aug 02, 2022

Iโ€™ve spoke to customer service on Thursday and have not received anything else other then an email showing me where to go and questions if I had any like a FAQ .

Original review updated by user Aug 02, 2022

Hello , I bought tickets for the Big Time Rush , Forever Tour 2022 well I received an email saying I couldnt have the tickets on my mobile device so I went up to the front of the ticket center where the concert was being held and after I sighned up for ticket master and my seat number and a code did not come up and a sale manager was helping me after I did all of that , there was no code for my seating and no Letter for my isle (row) so I couldnt see where the seats where and I purchased 2 tickets and another separate ticket and we could not enter the seating area and where the tickets where supposed to be shown by location on the app , so we had to just be on the lawn I spoke to customer service and havent heard back and its been three days . All I ask is for a simple refund and hope that this doesnt happen again.

Monetary Loss: $494.

Preferred solution: Full refund.

SeatGeek Pros: Easy to buy tickets, Can find games near you, Easy to use app.

SeatGeek Cons: Charged me for tickets i never ordered, Unprofessional.

Location: Indianapolis, Indiana

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